FAQ
Shipping costs depend on cost of the order and the shipping address. In some cases no shipping costs are applied. Add the products you wish to your shopping cart and you will automatically see the final price including shipping costs, if any.
Yes, but in this case the price is updated to adjust to possible differences in customs and taxes applied by the country to which the order is shipped. The shipping costs will also be those applied in the country where the delivery is shipped.
Yes, all you have to do is provide the name and tax number of your company during the purchasing process or when registering on the web. We will send it to you by email, but you can also enter your account and print it directly from your order whenever you wish. Please ensure that the details are correct because once the invoice is issued, we will be unable to rectify it
No, you can place an order without registering on our website, but we like to remind you that creating an account you will receive additional benefits, such as the ability to save a shipping address card, track your order and make a list of your desired products.
If your order is destined for the Canary Islands, Ceuta or Melilla, or a country that is not in the European Union, it may be subject to customs and/or import handling charges. These costs are not included in the amount of your order and as the recipient are your responsibility.
In the unlikely case that you return your order, remember that you may request a refund from the relevant authorities for any customs and/or import duties that you have paid. Also, please note that customs authorities have the right to inspect and open any package.
Lladro Barcelona uarantees your total satisfaction with our products and services.
In the unlikely event that you are unhappy with your purchase, you can return the items to us within 7 days of receipt for your choice of exchange or a full refund, providing the goods are returned in perfect condition and in their original packaging.
For further information please visit the Returns Policy Page
We remind you that you will be responsible for any costs incurred during the return process. We recommend that you use a certified and insured shipping system, as we will not be responsible for any product that we do not receive.
We accept returns of products with defects or that have been damaged during shipping. If your product has a defect, you must notify us as soon as possible. If your product has been damaged during shipping, you must notify us within 24 hours of receiving the order.
To return a product all you have to do is send us an email to e-hola@lladrobarcelona.com and our Customer Service Department will inform you of the steps to follow. Because of the handmade process of creation, small differences in color or form between one piece and another in the same model are not considered to be defects.
